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Connection Broken error

Posted: Sat Mar 31, 2018 11:09 pm
by zachadile
Hi, I'm posting here as the support ticket I put in directed me here. (Mostly copied and pasted from what I wrote)

Whenever I try to launch the game, I receive the error message:
"Error NAG.
Connection broken.
Please close this browser window and try refreshing the World Selection window."

I've tried reinstalling Java multiple times and restarting my computer, trying different browsers (Internet Explorer and Firefox, and yes, they're the correct versions for using Java), refreshing the world selection window, logging in and out, manually changing my static IP address and DNS server, restarting my router, turning off my firewall and antivirus, and even switching to a different internet connection, and nothing has fixed it. This is incredibly frustrating considering I just bought a family subscription plan, and the other user on the plan can connect perfectly fine, but I can't no matter what I do. Any help would be appreciated, as I'm really upset that I'm not able to play since I really love Webearth despite it being such an old/obscure game. :[

Re: Connection Broken error

Posted: Wed May 09, 2018 6:21 pm
by webearthonline
Have you read this post?

viewtopic.php?f=3&t=1385

Re: Connection Broken error

Posted: Wed May 09, 2018 6:22 pm
by webearthonline
Which version of windows are you using?
Which version of internet explorer?

Re: Connection Broken error

Posted: Mon May 14, 2018 6:37 pm
by webearthonline
This turned out to be an issue with the Family Plan which has been fixed.
Issue solved.