Connection Broken error

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Connection Broken error

Postby zachadile » Sat Mar 31, 2018 11:09 pm

Hi, I'm posting here as the support ticket I put in directed me here. (Mostly copied and pasted from what I wrote)

Whenever I try to launch the game, I receive the error message:
"Error NAG.
Connection broken.
Please close this browser window and try refreshing the World Selection window."

I've tried reinstalling Java multiple times and restarting my computer, trying different browsers (Internet Explorer and Firefox, and yes, they're the correct versions for using Java), refreshing the world selection window, logging in and out, manually changing my static IP address and DNS server, restarting my router, turning off my firewall and antivirus, and even switching to a different internet connection, and nothing has fixed it. This is incredibly frustrating considering I just bought a family subscription plan, and the other user on the plan can connect perfectly fine, but I can't no matter what I do. Any help would be appreciated, as I'm really upset that I'm not able to play since I really love Webearth despite it being such an old/obscure game. :[
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Re: Connection Broken error

Postby webearthonline » Wed May 09, 2018 6:21 pm

weo
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Re: Connection Broken error

Postby webearthonline » Wed May 09, 2018 6:22 pm

Which version of windows are you using?
Which version of internet explorer?
weo
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Re: Connection Broken error

Postby webearthonline » Mon May 14, 2018 6:37 pm

This turned out to be an issue with the Family Plan which has been fixed.
Issue solved.
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